Premium Elite Combination 5-Year Protection Plan Agreement
Agreement Number: PMEC
This form describes the protection You will have in return for the payment made by You. This Agreement applies to Covered Products with a total retail cost of $30,000 or less before sales tax and
delivery charges.
1. DEFINITIONS:
A) ”Obligor”, “We”, “Us” and “Our” mean the company obligated under this Agreement is, National Product Care Company in all states except Arizona, Florida (license # 80173) and Oklahoma (license #
861336), where it is SERVICE SAVER, INCORPORATED, Texas, where it is National Product Care Company dba Texas National Product Care Company, Inc., and Washington, where it is ServicePlan, Inc., all
located at 175 W. Jackson, Chicago, IL, 60604.
B) “You” and “Your” mean the purchaser of the Covered Product(s). If the Covered Product(s) is subject to an RTO Transaction, you will be referred to as Lessee of the Covered Product(s).
C) “Administrator” means Montage, Inc., 4035 Park East Court, Suite 300, Grand Rapids, Michigan 49546, 1-800-686-5559.
D) “Selling Retailer” means the entity selling the Covered Product and this Agreement.
E) “Covered Product” means the one product to which all of the following apply:
1. Purchased new from the Selling Retailer concurrently with, and covered, by this Agreement.
2. Had a new retail price of $30,000 or less.
3. Used in a normal, indoor, and domestic household setting.
F) “Agreement” means the coverage terms, conditions, limitations and exclusions set forth herein, together with the sales receipt provided to You by the SellingRetailer.
G) “Purchase Price” means the original Purchase Price for the Covered Product, paid by You to the Selling Retailer, excluding tax and deliverycosts.
H) “Agreement Price” means the amount You paid for this Agreement.
I) “Rent-to-Own Transaction” (“RTO Transaction”) means a transaction where You have entered into an agreement for the use of Covered Property, and that permits You to become the owner of the
Covered Property at the completion of the RTO Transaction. No purchase will be treated as an RTO Transaction unless the Lessor is indicated on Your sales receipt.
J) “Lessor” means the party extending an RTO Transaction. Any Cash Settlement or refund payable while the RTO Transaction is in force will be payable to theLessor.
K) “Lessee” means the party obligated to the Lessor under an RTO Transaction. Unless otherwise authorized by the Lessor, a Lessee is not entitled to the Cash Settlement or refund otherwise payable
while an RTO Transaction is in force.
2. REPAIR PLAN:
A) Coverage: In return for the payment made by You, We will provide the following coverage at our discretion due to:
Mechanical and structural breakdowns to fabric, leather, vinyl upholstery or solid surface furniture as a result of:
• Breakage of frames, panels or springs.
• Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms.
• Failure of integral electrical components.
• Lifting or incident-specific chipping of veneers or laminates exposing the substrate.
• Warping.
• Loss of silvering on mirrors.
• Fading from the sun.
• Seam separation.
• Breakage of zippers and buttons.
• Breakage of hinges, handles, drawer glides and pulls, and nail head trim, not to exceed $200.00 per Agreement.
A specific post-delivery incident which occurs during normal residential use resulting in accidental damage, including:• All stain types, including dye bleed and dye transfer onto or into upholstery fabric, leather or vinyl.
• Punctures, rips or burns.
• Liquid marks or rings.
• Household heat marks.
• Gouges, dents, scratches or chips that penetrate the finish exposing the substrate.
• Damage caused by nail polish remover.
• Checking, cracking, bubbling or peeling of finish caused by a specific incident.
• Glass or mirror chipping, breakage or scratches.
• Pet damage - single incident only.
Through the Administrator, We will repair or replace the Covered Product, at Our discretion. If possible, We will order, from the Selling Retailer, replacement part(s) or complete product(s), as necessary,
to fulfill the coverage provided under this Agreement. Such part(s) or complete product(s) will be new and of the same make and model as Your Covered Product unless the Selling Retailer is unable to
supply such products. In this case, You will select and, if approved by Us, We will order, from the Selling Retailer, new replacement part(s) or complete product(s) with features similar to those of Your
Covered Product, up to, but not to exceed, the Purchase Price. In the event some, but not all, of Your Covered Product is replaced, coverage will continue for the remaining term of this Agreement for any
part(s) or complete product(s) that have not been replaced. However, there will be no further coverage for any part(s) or complete product(s) that are replaced hereunder and the part(s) or complete
product(s) which We provide to replace any Covered Product will not be covered under this Agreement, nor will they be eligible for coverage under a new Agreement. In the event the Selling Retailer
where You purchased Your Covered Product is unwilling or unable for any reason, to supply (i) part(s) or complete product(s) of the same make and model as Your Covered Product, or (ii) replacement
part(s) or complete product(s) with features similar to those of Your Covered Product that are satisfactory to You (not to exceed the Purchase Price), We will refund the original Agreement Price, less Our
cost of all previous claims paid under this Agreement, in complete fulfillment of Our obligation to You hereunder. If this Agreement is subject to an RTO Transaction, refunds will be paid to the Lessor
unless the Lessee has taken ownership of the Covered Product. If You select replacement product(s) of lower cost than the Covered Product, no credit will be issued or compensation provided for the
difference. If You select replacement product(s) of higher cost than the Covered Product You will be required to pay the difference directly to the Selling Retailer or other entity providing the replacement
product(s).
B) Term: The term of this Agreement begins on the date of delivery of the first piece of Your Covered Product(s) and continues for the five (5) year period following that date of delivery. Any coverage in
this Agreement which replicates coverage provided by a manufacturer’s warranty will only take effect upon the expiration of such warranty. Coverage for stain and unintentional and accidental damage
from handling of the Covered Product is effective upon the date of delivery of the Covered Product.
C) Limit of Liability: The total limit of liability under this Agreement is the least of (1) the Purchase Price, not to exceed $30,000, (2) the cost of repairs authorized by the Administrator (3) replacement
product(s) of the same make and model as the Covered Product, (4) replacement product(s) with features similar to those of Your Covered Product (as determined by the Administrator) or (5) a cash
payment, in an amount agreed upon by You, in lieu of repair(s) or replacement(s). The total limit of liability for breakage of buttons and zippers and hinges, handles, drawer glides and pulls, and nail head
trim is limited to repair, replacement or cash settlement in an amount not to exceed the cost of like or similar quality components (Covered Product(s) will not be replaced due to lack of availability of
original components). In addition, the total liability for breakage of hinges, handles, drawer glides and pulls, and nail head trim is limited to $200.00 per Agreement. If this Agreement is subject to an RTO
Transaction, cash payments will be paid to the Lessor unless the Lessee has taken ownership of the Covered Product.
D) What to do if a covered problem occurs:
Contact the Administrator within thirty (30) days of noticing the problem by:
Online – www.montagefs.com.
Email – claims@montagefs.com.
Phone – 1-800-686-5559.