Furniture Pickup Policy

To ensure a smooth pickup experience, please review the following policy carefully before collecting merchandise from our store or warehouse.

Inspection at Pickup

Customers are required to fully inspect all merchandise at the time of pickup and before leaving our premises. This includes checking for damages, defects, missing parts, color discrepancies, or any other visible issues.

Once merchandise leaves our store or warehouse, we are not responsible for any damages, defects, or flaws discovered afterward. Acceptance of merchandise upon pickup constitutes acknowledgment that the item is in satisfactory condition.

Responsibility After Departure

All merchandise is transported at the customer’s risk once it leaves our premises. We are not liable for damages incurred during loading, transportation, unloading, or handling after pickup.

One-Year Manufacturer’s Defect Warranty

Most new furniture includes a one-year manufacturer’s defect warranty, which covers manufacturing flaws in materials and workmanship under normal residential use.

Covered defects may include, but are not limited to:

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  Structural or frame defects
  
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  Fabric or leather manufacturing defects, including seam slippage
  
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  Defective springs, mechanisms, or select electrical components (where applicable)
  

Warranty Exclusions

This warranty does not cover:

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  Normal wear and tear or aging of materials
  
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  Comfort preference or normal softening of cushions
  
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  Fabric pilling, shrinking, or wrinkling
  
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  Fading or discoloration caused by sunlight or environmental conditions
  
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  Accidental damage, misuse, abuse, or neglect
  
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  Stains, spills, liquid damage, or pet-related damage
  
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  Improper or inadequate cleaning methods
  
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  Heavy soiling
  
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  Surface scratches, dents, chips, or finish wear
  
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  Damage resulting from use of improper bed frames or support systems
  
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  Damage caused by unauthorized chemical treatments or cleaners
  

Items Excluded From Warranty Coverage

The following items are excluded from all warranty coverage and are final sale:

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  Floor models
  
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  Closeout items
  
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  Clearance items
  
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  “As-Is” merchandise
  
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  Rustic furniture (due to the natural characteristics of materials used)
  

Warranty Service & Remedy

If service is required during the one-year manufacturer’s defect warranty period:

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  The customer is responsible for all transportation costs, including delivering the merchandise to and from our store or warehouse for inspection or repair.
  
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  Repair shall be the primary and preferred remedy under this warranty. Replacement may be authorized only if repair is not commercially reasonable, as determined by the manufacturer or retailer. Refunds are expressly excluded.